Issues with all asynchronous processes - Email, CSV processing, ClearSale Results, Lightspeed POS Sync

Incident Report for Dakis

Resolved

This incident has been resolved.
Posted Feb 26, 2026 - 09:57 EST

Monitoring

We're seeing improvement and keep monitoring for issues.

Nous constatons une amélioration et continuons de surveiller tout problème éventuel.
Posted Feb 24, 2026 - 17:33 EST

Investigating

third party partner is having issues and is not executing asynchronous tasks such as:
- Sending out email
- Performing CSV syncs and other CSV operations
- Sending orders to ClearSale
- Performing POS synchronizations (Lightspeed, Windward)

Un partenaire infonuagique a des problèmes présentement et les tâches asynchrones ne s'effectuent pas:
- Envois de courriel
- Gestion des CSV (Import et export)
- Envoyer les commandes à ClearSale
- Effectuer les synchronisations avec les points de caisses (Lightspeed, Windward)
Posted Feb 24, 2026 - 14:20 EST
This incident affected: MyDakis Management Portal and Webstore.